Subscription and Payments

Manage your TourPilot subscription.

Subscription Overview

The subscription page shows:

• Current Plan - plan name and price
• Billing Period - monthly or yearly
• Renewal Date - when the current period ends
• Limits - plan limit usage

Plan Limits

Each plan has specific limits:

Limit	Description
Active Trips	Maximum number of non-archived trips
Participants per Trip	Maximum number of participants in one trip
Pilots per Trip	Maximum number of pilots assigned to a trip
SMS per Month	Monthly SMS sending limit
Data Storage	Storage space limit (GB)
Schedule Items	Maximum number of schedule items per day
History	How many days back history is available

Premium Features

Some features are only available in higher plans:

Feature	Description
Participant Groups	Divide participants into groups
Trip Translations	Multilingual trip versions
Version History	Restore previous versions
Custom Branding	Organization logo and colors
Custom Email Templates	Email personalization
Custom SMS Sender	SMS sender name
API Access	External integrations
Priority Support	Faster support response
Live Tracking	Real-time pilot location

Changing Plans

Plan Upgrade

1. Click Change Plan
2. Select a new plan
3. Choose billing period (monthly/yearly)
4. System will show a preview of changes:
   • New price
   • Difference to pay (proportional)
   • Activation date
5. Confirm and pay

Immediate Activation

Upgrade is active immediately after payment. The price difference is charged proportionally.

Plan Downgrade

1. Click Change Plan
2. Select a lower plan
3. System will check if your current usage fits within the new plan's limits
4. If yes - the change will be scheduled for the end of the billing period
5. If no - you'll see a warning about exceeded limits

Exceeding Limits

Before downgrading, you must reduce your usage to the new plan's limits (e.g., archive trips).

Scheduled Change

If a plan change is scheduled for the end of the period:

• You'll see information about the scheduled change
• You can cancel the scheduled change
• The new plan will be activated automatically

Billing Period

Monthly

• Payment every month
• Easier to cancel
• Higher unit price

Yearly

• Payment once a year
• Discount (usually 2 months free)
• Lower unit price

Payments

Payment Methods

We accept payments through PayU:

• Credit/debit cards (Visa, Mastercard)
• BLIK
• Bank transfers
• Deferred payments

Payment Process

1. Choose plan and billing period
2. You will be redirected to PayU
3. Select payment method
4. Confirm payment
5. After success - redirect back to TourPilot

Payment History

Go to Payment History in the menu to see all transactions.

Payment Table

Column	Description
Date	Payment creation date and order ID
Description	Plan name and billing period
Amount	Payment value in PLN
Status	Current payment status
Completion Date	When payment was completed
Actions	Download invoice/receipt

Payment Statuses

Status	Description
Pending	Payment created, waiting for user action
Processing	Payment is being processed by PayU
Completed	Payment completed successfully
Failed	Payment failed (e.g., declined card)
Canceled	Payment was canceled
Refunded	Payment was refunded

Documents

After payment completion, you can download:

• Invoice - for company payments (with Tax ID)
• Receipt - for individual payments

Cancelling Subscription

1. Click Cancel Subscription
2. Confirm cancellation
3. Subscription will remain active until the end of the paid period

After Cancellation

• Access to the system until the end of the period
• After expiration - account goes into read-only mode
• Data is stored for 30 days
• You can reactivate at any time

Reactivation

If you cancelled your subscription, you can reactivate it:

1. Click Reactivate Subscription
2. Subscription will be resumed
3. Automatic renewal will be active

Permissions

Action	Required Permission
View subscription	SUBSCRIPTION_VIEW
Change plan	SUBSCRIPTION_VIEW
Payment history	SUBSCRIPTION_VIEW

Contact

Have questions about payments or plans?

• Email: [email protected]